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Escrow Department Manager - Missoula, MT

Job Number: 022-2022

End Date: May 20, 2022




Job Summary

The purpose of this position is to lead and manage the daily operations of the escrow department to ensure efficient, timely, accurate production of escrow products. The Escrow Department Manager is responsible for providing training, motivation and/or delegation of work. This position ensures the timely and accurate processing of the work relevant to each phase of the escrow function. This position is also responsible for performing Escrow Officer duties by managing escrow files from the date of receipt through the date of completion. This involves administration of construction escrow accounts, basic commercial and residential accounts. At the request of the County Manager, administers complex escrow transactions. This position is responsible for curative matters and title exceptions to be cleared and may have the authority to waive exceptions. Smooth and efficient closings are essential since this position is responsible for conducting all stages of the transaction to the satisfaction of all parties involved. Pre and post-closing tasks require extensive phone and personal contact.

Responsibilities and Duties
  • Demonstrated leadership to others through example, mentoring, and sharing of knowledge and skills with personnel, appropriate exercise of the extensive trust extended by upper management, and proper reporting of information to those in the management chain with a need to know
  • Application of specific knowledge and technical support to all escrow situations on a wide range of expertise, from low to high complexity
  • Planning and management of fiscal decisions and accounting to create profitability of office
  • Fulfillment of all fiduciary responsibilities associated with the County office
  • Develop and maintain a client base and market share by effective sales and marketing and ensuring that clients are provided exceptional quality and accuracy in products and services
  • Participation in civic organizations to develop and maintain client and referral relationships and to increase Company awareness
  • Assess and determine acceptable risk tolerances
  • Monitor, enforce, and adhere to all company policies and standards
Qualifications and Skills
  • Minimum 5 years of experience within the title insurance industry, banking or real estate industry
  • Previous management experience is required
  • Must be able to lead and manage a staff through effective hiring, training, motivation, development, coaching and evaluation of personnel
  • Excellent communication, analytical skills, and professional demeanor
  • The ability to develop and maintain excellent customer relations
  • Self-motivated, self-disciplined, and an aptitude for making sounds decisions
  • Must be able to work flexible hours
  • Must have a valid driver’s license with a good driving record